Shipping Policy
Every order ships from our Guangzhou warehouse with full tracking. The exact shipping cost is always shown at checkout before you pay.
Shipping cost
Free on groupsets
Orders of $300 USD or more ship free, including orders that combine kits and accessories.
Order processing
1–2 business days
Dispatched from our Guangzhou warehouse.
Estimated delivery
6–12 business days
Depending on destination, with full tracking.
Duties
Prepaid on main routes
Import duties for the United States, the United Kingdom and our other main destinations are included at checkout.
Shipping Costs
For orders placed on our website:
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Groupsets, derailleurs, cranksets, brakes and most components
Free
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Chains and small accessories, when the order subtotal is below $300 USD
Including replacement batteries, brake pads, charging cables, shifter hoods and pulley cages
$5.60 USD
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Orders of $300 USD or more, including orders that combine kits and accessories
Free
The exact shipping cost is always shown at checkout before you pay.
Estimated Delivery Time
Delivery times below are estimates for standard shipping and may vary depending on destination, customs clearance, peak seasons, and local carrier conditions.
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United States
6–10 business days
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Canada
7–12 business days
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Europe (UK, Germany, France, Italy, Spain, etc.)
6–10 business days
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Australia & New Zealand
7–12 business days
Tracking information is usually updated within 1–3 business days after the parcel has been shipped.
Delivery Destinations
North America
United States, Canada
Europe
Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Ireland, Italy, Netherlands, Norway, Poland, Portugal and Sweden
Oceania
Australia, New Zealand
Destinations outside this list are not available at checkout, including Russia, Ukraine, Central Asia, Africa, Hong Kong and Taiwan.
Processing and Tracking
Order Processing
Orders are prepared and dispatched as quickly as possible from our Guangzhou warehouse:
- Orders are processed within 1–2 business days
- Orders are not processed on weekends or public holidays
- A shipping confirmation email will be sent after dispatch
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking details:
- Tracking may take 1–3 business days to become active
- Updates may be delayed during holidays or peak seasons
- If you do not receive tracking information, please contact us
Customs, Duties & Taxes
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Duties-Prepaid (DDP) Routes
For the United States, the United Kingdom and our other main destinations, our standard shipping uses a duties-prepaid (DDP) line with full tracking. On these duties-prepaid routes, import duties are included in the price you pay at checkout and you will not be asked to pay them again on delivery.
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Other Countries
For a few other countries, local duties or taxes may apply on delivery depending on local rules. If you're not sure about your country, email us at support@aoeagle.com before ordering and we'll confirm.
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Customs Clearance
Customs clearance can occasionally add a few days; if that happens, we follow up with the carrier for you.
Address and Delays
Shipping Address
Please make sure your shipping address is complete and accurate before checkout:
- We are not responsible for failed delivery caused by incorrect address details
- P.O. Boxes are not supported
- Some bundled or oversized orders may be shipped in separate packages
Possible Delays
While most orders arrive within the estimated timeframe, international shipping can occasionally be affected by external factors:
- Customs inspections
- Severe weather or transportation disruptions
- Holiday congestion or local carrier delays
Frequently Asked Questions
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When will I receive my tracking number?
Tracking details are normally sent after dispatch. In most cases, tracking becomes active within 1–3 business days.
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Do you offer free shipping?
Yes. All groupsets and most components ship free. Chains and small accessories cost $5.60 USD below an order subtotal of $300 USD. Orders of $300 USD or more ship free, including mixed orders of kits and accessories.
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Can shipping be delayed?
Yes. Delivery may occasionally be delayed due to customs inspections, weather conditions, holiday congestion, or local carrier backlogs.
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What if my package is returned or undeliverable?
Returned parcels caused by incorrect address details or failed delivery attempts may require additional reshipping fees.
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Will I need to pay customs duties or taxes?
For the United States, the United Kingdom and our other main destinations, no: our standard shipping is duties-prepaid, so import duties are covered before your parcel arrives. For a few other countries, local duties or taxes may apply. If you're not sure about your country, email us at support@aoeagle.com before ordering and we'll confirm.
Reliable Delivery, Backed by Real Support
We aim to make international delivery clear and dependable. If a shipment is lost in transit or arrives with shipping-related damage, our team will review the case and provide appropriate support. Response within 24 hours.