Shipping Policy
Shipping Costs
We offer simple and transparent international shipping rates:
Free shipping on orders over $300 USD Shipping fees for orders below that amount are calculated at checkout Final shipping cost may vary depending on destination and package size
Estimated Delivery Time
Delivery times below are estimates for standard shipping and may vary depending on destination, customs clearance, peak seasons, and local carrier conditions.
United States: 6–10 business days Canada: 7–12 business days Europe (UK, Germany, France, Italy, Spain, etc.): 6–10 business days Australia & New Zealand: 7–12 business days
Tracking information is usually updated within 1–3 business days after the parcel has been shipped.
Order Processing
Orders are prepared and dispatched as quickly as possible from our Guangzhou warehouse:
Orders are processed within 1–2 business days Orders are not processed on weekends or public holidays A shipping confirmation email will be sent after dispatch
Customs, Duties & Taxes
International orders may be subject to import duties, customs charges, VAT, or taxes depending on the destination country.
These charges are the responsibility of the customer We are not responsible for delays caused by customs clearance Please review your local import regulations before placing an order
Shipping Address
Please make sure your shipping address is complete and accurate before checkout:
We are not responsible for failed delivery caused by incorrect address details P.O. Boxes are not supported Some bundled or oversized orders may be shipped in separate packages
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with tracking details:
Tracking may take 1–3 business days to become active Updates may be delayed during holidays or peak seasons If you do not receive tracking information, please contact us
Possible Delays
While most orders arrive within the estimated timeframe, international shipping can occasionally be affected by external factors:
Customs inspections Severe weather or transportation disruptions Holiday congestion or local carrier delays
Shipping Guarantee
Reliable Delivery, Backed by Real Support
We aim to make international delivery clear and dependable. If a shipment is lost in transit or arrives with shipping-related damage, our team will review the case and provide appropriate support.
Contact Support: support@aoeagle.comResponse within 24 hours
Or contact us via the Contact Page.
Frequently Asked Questions
When will I receive my tracking number?Tracking details are normally sent after dispatch. In most cases, tracking becomes active within 1–3 business days.
Do you offer free shipping?Yes. We offer free shipping on orders over $300 USD. For orders below that amount, shipping fees are calculated at checkout.
Can shipping be delayed?Yes. Delivery may occasionally be delayed due to customs inspections, weather conditions, holiday congestion, or local carrier backlogs.
What if my package is returned or undeliverable?Returned parcels caused by incorrect address details, failed delivery attempts, or refusal to pay import charges may require additional reshipping fees.
Will I need to pay customs duties or taxes?Depending on your country, customs duties, VAT, import taxes, or handling fees may apply. These charges are the responsibility of the customer,Import duties and taxes are calculated and collected at checkout based on your local regulations (including U.S. 2025 Trade Acts, EU VAT, etc.). This ensures a transparent, "No-COD" delivery experience.